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Error when clicking on Go to Task in Initiate I9 Verification checklist task

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edited Mar 27, 2023 12:52PM in Journeys 3 comments

Summary:

Error when clicking on Go to Task in Initiate I9 Verification checklist task.

Content (required):

When some of the pending workers click on 'Go to Task' in 'Initiate I9 Verification checklist task, the error - "An error occurred. Contact your help desk. (PER - 1532425)" shows up.

As indicated in Doc ID 2913986.1, there are no changes/mismatch in worker and requisition information sent to HireRight. This issue has started to occur only after the 23A update.

Version (include the version you are using, if applicable):

23A

Code Snippet (add any code snippets that support your topic, if applicable):

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