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Nextgen HR HelpDesk Error - Milestone configuration isn't defined for service request business unit.

edited Mar 22, 2023 7:39AM in Help Desk 8 comments

Summary:

1. Enabled “Service Entitlements”  (Offerings -> Help Desk -> Opt-In Features)

2. Setup Availability , Standard Coverage , Default Coverage using Subscription Management

3. Manage Service Milestone Configuration for Business Unit - (Setup and Maintenance -> Setup: Help Desk-> Business Units -> Manage Service Milestone Configuration for Business Unit)

4. Scheduled the Process : Monitor Service Request Milestones

Created a SR, assigned it to an agent. Navigated to Setup>Help Desk>Business Units>Manage Service Milestone Configuration for Business Unit

Actions>View Milestone Diagnostics

Enter SR number and click on Check Milestones

Error displayed is as below.

Milestone configuration isn't defined for service request business unit. null Service request business unit is P&C Advice & Services.

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