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Milestones are not calculating as per the shift attached

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We have created a General Shift for 8 hours (Mon - Fri 8 am - 4 pm ET) and we have created the required setup of Standard and Default Coverage but when we create a SR, then it calculates some random value. Sometimes it 24 hours, sometime some other value

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We have also run the process as well and we use only one BU

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