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Milestones are not calculating as per the shift attached

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Summary:

We have created a General Shift for 8 hours (Mon - Fri 8 am - 4 pm ET) and we have created the required setup of Standard and Default Coverage but when we create a SR, then it calculates some random value. Sometimes it 24 hours, sometime some other value

Content (required):

We have also run the process as well and we use only one BU

Version (include the version you are using, if applicable):

23A

Code Snippet (add any code snippets that support your topic, if applicable):

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