Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

Knowledge base search can be sorted?

Summary


Hi, just wanted to recheck if the knowledge management search can be sorted as per business unit or service categories for example,

1)Select one radio button as BU Italy and then only the Italy-related knowledge base will be searched by a user(end-user) as an agent or employee.

2)The next can be, to select one SR category as Legal, payroll from LOV, or radio button and then only that content will be applicable for searching.

3) or may be adding two layers of pages where the first layers select BU and then page second (as a layer) selects category and then page third is exact populating articles on the basis of Page 1+page 2 selection (combining 1+2).

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!