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Is there a way to pull all contacts assigned to the responsibility type on journeys Contact Us page? — Cloud Customer Connect
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Is there a way to pull all contacts assigned to the responsibility type on journeys Contact Us page?

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edited Apr 11, 2023 11:09AM in Journeys 1 comment

Summary:

Is there a way to pull all contacts assigned to the responsibility type on the journeys Contact Us page?

Content (required):

Hi community,

Is there a way to pull all contacts assigned to the responsibility type in journeys contact info?

The customer uses a shared service to handle the onboarding process.

It looks like the journeys module cannot properly manage this kind of HR process.

There is no way to put all HR resource center contacts into both the "Contact info" section related to tasks and the "Contact Us" section.

The "Contact info" section just renders the name of the responsibility type.

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