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Cancelled Invoice Stuck in Partially Accounted Status

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edited Mar 30, 2023 12:35AM in Payables, Payments & Cash Management 6 comments

Summary:

Hello! We are having an issue with an invoice that had been cancelled before updates to the lines were accounted for, so now the invoice is stuck in Partially Accounted. I'm unable to make any changes since it's cancelled, so we're stuck in a loop.

Content (required):

When I run the Create Accounting report, I get the following error: The journal entry line can't be accounted until the Payables transaction that it references is fully accounted

Is there any way I can account for the original lines or the whole invoice at once?

Thank you!

Hannah

Version (include the version you are using, if applicable):

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