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Why QnA and How QnA — Cloud Customer Connect
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Why QnA and How QnA

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edited Jul 12, 2018 1:41PM in Digital Assistant and Mobile 1 comment

Summary

You might find the new QnA features in Oracle Intelligent Bots as a welcome addition to your chatbot armory

Content

One of the primary benefits of a chatbot is dealing with the "low-fidelity" interactions from your customers leaving your call center to deal with issues that need the human touch.  Frequently asked questions, by their very nature, are common questions that are simply looking for an answer.  "What are your opening times", "Can I overpay on my mortgage", "Do you serve gluten free pizzas".  The FAQs (or QnAs) often already exist, if you know where to find them, so why not bring them into your bot?

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