How to connect to an external ticket system? Are there other companies with best practices?
We want to set up our own Help Desk in HCM, but we have a 3rd party helpdesk for all our compensation and benefits. We need to connect with this external ticket system to send the Financial category questions/issues to them and the rest will be picked up by our own team.
Are there other customers in the world who have this in place? We would like to know the best practices.
What are important things to pay attention to.
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