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How to connect to an external ticket system? Are there other companies with best practices?

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We want to set up our own Help Desk in HCM, but we have a 3rd party helpdesk for all our compensation and benefits. We need to connect with this external ticket system to send the Financial category questions/issues to them and the rest will be picked up by our own team.

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Are there other customers in the world who have this in place? We would like to know the best practices.

What are important things to pay attention to.

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