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Help Desk Notification after # of Days in Waiting — Cloud Customer Connect
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Help Desk Notification after # of Days in Waiting

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edited Apr 24, 2023 4:57PM in Help Desk 7 comments

Summary:

Hello,

We are looking to add an additional Help Desk Notification that will go to the Primary Point of Contact after n Number of Days their SR has been in a Waiting Status. I am not the most technical person with Groovy Scripting, so curious if anyone would be able to help in writing the required code for this notification trigger?

Content (required):

Requirement: Notification to go to PPC after n Number of Days their Service Request is in Waiting Status

Seeking: Groovy Script required to create Trigger for Notification

Version (include the version you are using, if applicable):

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