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How to manage WHO performs a task when the task performer = Area of Responsibility

edited May 3, 2023 1:30PM in Journeys 1 comment


When a tasks performer is equal to an AoR and there are multiple people within the AoR, how do you know which one will take ownership of the task?

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My customer has an onboarding journey where a few task performers are AoRs and several people will be assigned to that AoR. When the task is triggered and a notification is sent to all the people within the AoR, there is no "claim" option (like in approvals) or something similar that enables a clear understanding of which AoR team member will be completing the task. The only thing I can think of is a daily report and offline assignment. Surely there is a better way and surely, this is not an issue just for us?

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