You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Journal Entry Stuck 'In Process' - Approvals

Summary:

We had an issue where our journal entry approval flow broke (name of approval group was updated, the approval rule wasn't). We now have some journal entries stuck 'in process'.

Content (required):

The journal entries created while the approval flow was unable to validate are stuck 'in process' and the approvers receive an error whether they are trying to approve or reject. "You can't approve or reject the journal because you're not the approver. (GL-782239)".

Even though the approval flow is now updated, we can't unfreeze those entries. I looked in BPM Worklist - Administrative Tasks to either Withdraw and Reassign, and the entries don't show up at all (even when the status is Any). My only options in Manage Journals are to Approve/Reject (status is still Unposted) and the entry creator cannot see them in Created by Me.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!