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Journal Entry Stuck 'In Process' - Approvals

in General Ledger & Intercompany 7 comments

Summary:

We had an issue where our journal entry approval flow broke (name of approval group was updated, the approval rule wasn't). We now have some journal entries stuck 'in process'.

Content (required):

The journal entries created while the approval flow was unable to validate are stuck 'in process' and the approvers receive an error whether they are trying to approve or reject. "You can't approve or reject the journal because you're not the approver. (GL-782239)".

Even though the approval flow is now updated, we can't unfreeze those entries. I looked in BPM Worklist - Administrative Tasks to either Withdraw and Reassign, and the entries don't show up at all (even when the status is Any). My only options in Manage Journals are to Approve/Reject (status is still Unposted) and the entry creator cannot see them in Created by Me.

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