Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Cases are not assigned to Queue automatically
Summary:
Categories, Queues and assignment rules have been configured for Cases. However, the Cases are not getting auto assigned to Queues.
Content (required):
Categories, Queues and assignment rules have been configured for Cases. However, the Cases are not getting auto assigned to Queues.
HR Help Desk Queues are not working for Cases. Hence, copied the Queues work area from Services to HR Help Desk. Even these queues are not working. I have tried the assignment rules with both CRM and HR Help Desk Request Stripe codes. And tried creating the cases with both CRM and HR Help Desk Request Stripe codes with no luck.
Tagged:
0