You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now

Cases are not assigned to Queue automatically

in Help Desk 6 comments

Summary:

Categories, Queues and assignment rules have been configured for Cases. However, the Cases are not getting auto assigned to Queues.

Content (required):

Categories, Queues and assignment rules have been configured for Cases. However, the Cases are not getting auto assigned to Queues.

HR Help Desk Queues are not working for Cases. Hence, copied the Queues work area from Services to HR Help Desk. Even these queues are not working. I have tried the assignment rules with both CRM and HR Help Desk Request Stripe codes. And tried creating the cases with both CRM and HR Help Desk Request Stripe codes with no luck.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!