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Cases are not assigned to Queue automatically

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Summary:

Categories, Queues and assignment rules have been configured for Cases. However, the Cases are not getting auto assigned to Queues.

Content (required):

Categories, Queues and assignment rules have been configured for Cases. However, the Cases are not getting auto assigned to Queues.

HR Help Desk Queues are not working for Cases. Hence, copied the Queues work area from Services to HR Help Desk. Even these queues are not working. I have tried the assignment rules with both CRM and HR Help Desk Request Stripe codes. And tried creating the cases with both CRM and HR Help Desk Request Stripe codes with no luck.

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