You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Redwood Case Management - Security based on Queue

Accepted answer
in Help Desk 16 comments


Our customer has Redwood Next Gen HRHD - 23A.

They have a licience for HR Helpdesk but not for Service.

I want to use queue assignment based on category for their case management. However when I try to set up the rules for queue assignment the queues which I set up for helpdesk are not available from the dropdown list.

I can only see one default queue which has a strpe code of ORA_SVC_CRM.

Am I correct in saying that the queues need to be set up via Service and not HR Helpdesk? Do you need to have a licience for Service to use this functionality in Case Management.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!