Redwood Next Gen HRHD - Send a notification to the Primary contact when the request is created.

Summary:

We have a requirement to send an email to the primary contact when a Next Gen HR help desk request is created.

Content (required):

I have created the email template and created an object workflow for HR Helpdesk with a condition

if (StatusCd == 'ORA_SVC_NEW')

{ return true;}

With the email template to be sent to the primary contact.

Unfortunately the email is not being sent. Any advise would be greatly appreciated on how to send an email to the primary contact when they raise a request via HR Helpdesk.

Thanks in advance.

Version (include the version you are using, if applicable):