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Related to 23B - Auto-delete closed SRs mandatory feature

Received Response


We have a mandatory feature in 23B which helps delete close service requests. But we are not able to find the corresponding profile options required to set for enabling this feature.

To search the profile options we went to the following navigation:

In Setup and Maintenance:

  • Offering: Help Desk
  • Functional Area: Help Desk Request
  • Task: Manage Profile Options for Internal Help Desk Requests or Manage Profile Options for HR Help Des

But in the above task we cannot find the below 2 profile options:


Can someone help us fin the above 2 profile options.

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