What's new in Customer Journeys?

Connect and learn more!
Related to 23B - Auto-delete closed SRs mandatory feature — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Related to 23B - Auto-delete closed SRs mandatory feature

Received Response
68
Views
3
Comments

Summary:

We have a mandatory feature in 23B which helps delete close service requests. But we are not able to find the corresponding profile options required to set for enabling this feature.

To search the profile options we went to the following navigation:

In Setup and Maintenance:

  • Offering: Help Desk
  • Functional Area: Help Desk Request
  • Task: Manage Profile Options for Internal Help Desk Requests or Manage Profile Options for HR Help Des

But in the above task we cannot find the below 2 profile options:

ORA_SVC_DELETE_CLOSED_ISR_ENABLED & ORA_SVC_CLOSED_ISR_RETENTION_DAYS

Can someone help us fin the above 2 profile options.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!