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Why doesn't the History view record who updated the activity? — Cloud Customer Connect
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Why doesn't the History view record who updated the activity?

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Hello OFSC community;

I want to ask you if any of you know why in the history of an activity, the changes made to an activity are not recorded by the user who made them.

The client has an activity that at the time of creating it was assigned a duration of 200 minutes, but eventually in the History view it was recorded that the duration of the activity was updated three times in three continuous days.


Do you know if these changes to the duration of the activity are properly made by OFSC? Or is it because the user who updated the activity is not registered?

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