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Is there a way to have a field to capture Maintenance Org for ISR?



We are implementing Maintenance Cloud and using Help desk to capture Work Request information.

There is no Field on the Standard Form to capture Maintenance Org Information for User when entering a Internal Service request.

Is there a way to capture this Information?

Also is there a way to enable Product group. I have setup Product group but It is not appearing in the Drop Down List.

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