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how to deal with Customer (overpaid amount) refund not processed with Oracle Escheatment Process ?

Summary:

how to deal with Customer (overpaid amount) refund not processed with Oracle Escheatment Process ?

Content (required):

We have the functionality available in AP. However, dont see any reference on how to deal with Customer (overpaid amount) refund not processed with Oracle Cloud. This is also called as Escheatment process in AR

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