Does Redwood HR Helpdesk have Approval Workflows?
I have not seen any workflow mentioned in documents.
Our client seems like they wanted to have something like after the agents states a resolution, they want to have an approval from the employee, kind of like an email or a button, which automatically changes the status to Resolved.
Version (include the version you are using, if applicable):
Code Snippet (add any code snippets that support your topic, if applicable):