Unable to submit expense reports due to error message

Hello,

We have several employees who are getting an error “You must attach all required imaged receipts before submitting this expense report.” when trying to submit their expense report.

For these employees, we cannot identify the issue. I have tried checking the box “receipt missing” for everything under $25 and have confirmed all transactions greater than $25 have an attachment. That is basically the only rule we have in place for the expense reports.

Does anyone have any troubleshooting ideas?

We are on Oracle Fusion version 23A

Thank you!

Julia