Redwood HR Helpdesk - Notification sent to the employee when their request has a status of 'Waiting'

Summary:

My customer has a requirement to send an email notification to the employee when their request has a status of 'Waiting'. What is the best way of doing this. Do I use triggers on the server script for HR Helpdesk or create an object workflow?

Content (required):

We are on Next Gen 23A

Version (include the version you are using, if applicable):

23A

Code Snippet (add any code snippets that support your topic, if applicable):