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How Popular Knowledge Articles are sorted under my help?

in Help Desk 3 comments

Greetings,


I would like to inquire if anyone within the esteemed Oracle community possesses knowledge pertaining to the method by which Popular Knowledge Articles are arranged within the context of "My Help".


Furthermore, I am interested in discerning whether it is possible to modify or personalize the sorting of articles within "My Help".


Lastly, I would appreciate clarification on whether the articles are automatically sorted by the system algorithmically.


Thank you for your attention and assistance in this matter.



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