Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Is First Assignment Metric Possible?
Summary:
Can we create a metric where it starts immediately (creation of ticket) until it is assigned to an Agent?
Content (required):
Client would like to replace the First Response Metric to First Assignment Metric, making the metric completed upon the SR having an agent assigned. Is this possible?
Version (include the version you are using, if applicable):
23A Redwood
Code Snippet (add any code snippets that support your topic, if applicable):
Tagged:
0