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Is First Assignment Metric Possible?

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in Help Desk 1 comment

Summary:

Can we create a metric where it starts immediately (creation of ticket) until it is assigned to an Agent?

Content (required):

Client would like to replace the First Response Metric to First Assignment Metric, making the metric completed upon the SR having an agent assigned. Is this possible?

Version (include the version you are using, if applicable):

23A Redwood

Code Snippet (add any code snippets that support your topic, if applicable):

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