You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now

Is First Assignment Metric Possible?

in Help Desk 1 comment

Summary:

Can we create a metric where it starts immediately (creation of ticket) until it is assigned to an Agent?

Content (required):

Client would like to replace the First Response Metric to First Assignment Metric, making the metric completed upon the SR having an agent assigned. Is this possible?

Version (include the version you are using, if applicable):

23A Redwood

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!