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Can appointments generate an email in case management?

in Help Desk 2 comments

Hi, does anyone know if it's possible to generate an email to an employee after creating an appointment in case management? Could this be stored against the Case?


The idea is that it could act as an invite to the appointment, rather than the Agent sending that via an email.


Thanks,

-Edward

Version (include the version you are using, if applicable):

23B

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