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Default Return Reason Code from RMA on Receipt

edited Jun 23, 2023 5:05AM in Order Management 1 comment

Summary:

Hi - We have a requirement that :

1) in case of RMA based on return reason code the RMA should go to a group for approval and

2) once the group approves, it will hit their corresponding PnL account. So we are thinking of below solution:


Make the return reason code mandatory on RMA screen and write a approval rule to redirect the RMA to specific group depending on Return Reason code. So this takes care of Requirement 1 mentioned above.


For requirement 2 we were thinking of deriving inventory valuation account (of event type RMA Receipt) based on Return code on RMA receipt. Now when we are doing RMA receipt on receipt UI we can not see the return reason code which we have entered in RMA. The Return code field on RMA receipt screen is blank and we need to capture Return Reason on RMA receipt screen manually. So there could be a possibility that Receiving user can enter an another reason code than what we entered on RMA. So the accounting will not be derived properly. So is

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