How to set capacity of agents individually in NextGen Helpdesk

Summary:

Manage Queues for HR Help Desk Requests provides you to set the capacity of a queue. Where can we set the capacity of agents individually?

Content (required):

In classic, the queue task provided an option to manage the capacity of queue or individual agents. Where can we do the same in NextGen Redwood Help desk?

Version (include the version you are using, if applicable):

23B

Code Snippet (add any code snippets that support your topic, if applicable):