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    • How to stop Auto application of credit memo with Invoice when the invoice is paid by a receipt

    edited Jul 4, 2023 1:56PM in Receivables & Collections 7 comments

    Summary:

    When a Return sales order is generated with reference to original sales order, credit memo of the RMA is getting applied with original invoices automatically as soon as credit memo is raised and unapply the receipt based on Receipt Handling for Credit Option setup at Transaction Source. How can we stop this functionality in Oracle Cloud?

    Our ideal result is the AR Credit Memo is created via Import AutoInvoice "on account" with the customer if the invoice is already paid by a receipt. If the invoice is open, then the credit memo should be applied to the invoice.

    And what happens if we keep Receipt Handling for Credit option is blank?

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