Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Stripe a Case for HRHD Action Plans

Summary:

Implementing Case Management for HRHD - client wishing to utilise the 22D upgrade that allows striping a Case for HRHD Action Plans.

Content (required):

Client is requiring us to include the Stripe drop down field that is demonstrated on oracle.demo instance (see attached) to allow Create Case to utilise Add Action Plan with a stripe code of HR HelpDesk Request Stripe.

I've not been able to find documentation on how to perform this configuration. After reverse engineering the Action on Action Plans configurations in oracle.demo, it is demonstrated to have an attribute of Activity which is not available in our Dev1 environment instance (see attachments).

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!