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Is it possible to create a Service Request Message of a custom type in status ORA_SVC_DRAFT? — Cloud Customer Connect
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Is it possible to create a Service Request Message of a custom type in status ORA_SVC_DRAFT?

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Summary:

Draft messages are supported only for the customer response type. (SVC-5295028)

Content (required):

Hello,

we've created a custom Message Type ("MessageTypeCd": "RNF_RESPUESTA_CLIENTE_PSV"). When trying to create a new message draft of this type via web service we're receiving the following error.

"Draft messages are supported only for the customer response type. (SVC-5295028) "

Is there any configuration missing or is not possible to create drafts of custom message types?


Thank you in advance

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