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Invoice approval workflow escalated to one supervisor only of approval group members

Summary:

Invoice approval workflow escalated to one supervisor only of approval group members, where we would have expected all their managers.


Content (required):

Hello community,

I have a question about our Invoice Approval Workflow:

In the rule-sets we make use of Approval Groups, and in the setup of the workflow we do have Escalation timers defined. In case this timer is finished, the workflow does escalate. In our case we have (e.g.) 5 members in de Approval Group, and we would expect that the workflow would escalate to their 5 managers. But that doesn't happen -- it only escalate to one manager. Does anyone know why?

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