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How to generate credit memo in Receivables for a revised RMA from Order Management?

in Receivables & Collections 2 comments

Summary:

While running Import AutoInvoice, user noticed that a specific RMA is not getting picked up for processing. There are no errors listed in the AutoInvoice Execution Report.

Content (required):

  • While running Import AutoInvoice, user noticed that a specific RMA is not getting picked up for processing.
  • There are no errors listed in the AutoInvoice Execution Report.
  • Upon checking in OM, there is a "(2)" in the order number, which may indicate that the RMA has been edited.
  • Due to this, RMA remains in awaiting billing status, and AR users are unable to generate the credit memo via AutoInvoice.

How can we resolve this?

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