Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Nextgen Helpdesk : Helpdesk Manager not able to view data
Hi All,
I am trying to login as Helpdesk Manager to view all the service tickets. But I am unable to view of any of the details
Scenario 1: I tried to login as agent and added helpdesk manager as a team. I logged as manager to check if I am able to view the ticket. It shows the ticket details at the landing page but when I get into the SR, it does not show any details
Scenario 2 : I tried to view all open tickets as helpdesk manager but still it does not show any tickets
Scenario 3: As helpdesk manager, I am unable to see the infolet - Team resolve time and SR work time.
Tagged:
0