You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now

Nextgen Helpdesk : Helpdesk Manager not able to view data

Received Response
82
Views
9
Comments
edited Jul 18, 2023 2:52PM in Help Desk 9 comments

Hi All,

I am trying to login as Helpdesk Manager to view all the service tickets. But I am unable to view of any of the details

Scenario 1: I tried to login as agent and added helpdesk manager as a team. I logged as manager to check if I am able to view the ticket. It shows the ticket details at the landing page but when I get into the SR, it does not show any details

Scenario 2 : I tried to view all open tickets as helpdesk manager but still it does not show any tickets

Scenario 3: As helpdesk manager, I am unable to see the infolet - Team resolve time and SR work time.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!