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Nextgen Helpdesk : Helpdesk Manager not able to view data

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edited Jul 18, 2023 2:52PM in Help Desk 9 comments

Hi All,

I am trying to login as Helpdesk Manager to view all the service tickets. But I am unable to view of any of the details

Scenario 1: I tried to login as agent and added helpdesk manager as a team. I logged as manager to check if I am able to view the ticket. It shows the ticket details at the landing page but when I get into the SR, it does not show any details

Scenario 2 : I tried to view all open tickets as helpdesk manager but still it does not show any tickets

Scenario 3: As helpdesk manager, I am unable to see the infolet - Team resolve time and SR work time.

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