on account receipt on customer statement

Summary:

Hi,

On account receipt not appearing on customer statement

Content (required):

We have noticed that on account receipts are not appearing on the customer statements. the customer profile is checked properly to send credit balances.

the strange thing is, this is working in non-production instance, which is cloned recently.

Version (include the version you are using, if applicable):

11.13.23.04

Code Snippet (add any code snippets that support your topic, if applicable):