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How to Build an API Triggered Campaign with a 1-to-Many PET table

in Responsys 2 comments

Hi There -

We're in the works of migrating one of our API triggered emails to this new version of Responsys. When someone books a reservation on our website, a confirmation email is sent in real-time. What's happening however, is someone can book a second reservation before the first confirmation email even completes and launches via our Program, so by the time the first email sends it is overwritten with the more recent confirmation info.

How do we prevent this from occurring? When I looked into building the confirmation info into a PET table, I realized it was still a 1-to-1 relationship based on the RIID. How do I set up the campaign so that we maintain all recent reservations without overwriting? When I made each field an entry-tracking field on the Program, we then received nothing in our tests.

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