How to configure opt-out for SMS?
in Responsys
Hello,
I have been struggling to configure opt-out for SMS in interact9 for some time.
I saw a process that is working in another instance (interact2) which is:
- Create the SMS keywords;
- Create a program with the following structure:
Where the SMS received event icon would "listen" interactions with the opt-out keywords. The set data modifies the EMAIL_PERMISSION_STATUS_ to "O". Then the contact would receive a message confirming the unsubscribe action. This program works fine in i2, as well as the unsubscribe action.
These steps would activate the keyword. And after sending an SMS notification and responding with the opt-out keyword, the contact would be unsubscribed.
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