You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Issue with the field EMAIL_PERMISSION_STATUS during connect jobs

Hello,

We have encountered a troublesome issue with the field EMAIL_PERMISSION_STATUS.

When a new contact is created via connect job, if the email address of the contact is empty, the field EMAIL_PERMISSION_STATUS is automatically valued to opt out by Responsys.

This is not an issue by itself, but once the same contact is updated in a future execution of the connect job with a valid email address, the field stays at opt out.

This is an issue because this contact now possesses a valid email address but it cannot be contacted by commercial campaigns.

Has anyone else encountered this issue? How can we solve it ?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!