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"Unknown" source for opt-outs in Connect Job export?

in Responsys

For a while, I will open my Connect Job export for daily opt-outs to see the cause.

But it always bothers me when I see an "Unknown" source with "US:Unsubscribe" as the reason, especially when it's a substantial amount (sometimes making up 1/2 the opt-outs)

Is there a way for me to find out what the source and reason? How would you approach this problem?


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