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CDO records with linked contact records not flowing through Contact Washing Machine

in Eloqua 2 comments

Hello Topliners,

We have a program running hourly using a CWM for first and last name propercase, upon contact creation (listener).

We manually uploaded contact data from our CRM (no current integration) to a CDO and linked these to contact records, however the program is not accepting these records automatically.

I created a segment with the CDO data and added to the program manually. This worked and the relevant records updated,  but this process is not sufficient in the long term as we create new CDOs.

Any ideas would be welcome!

Thanks!

Charlotte

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