How to Ensure You Receive Critical Eloqua Support Communications

As Eloqua power users and admins come and go from organizations, we occasionally hear that customers are not receiving critical Eloqua support communications that are being sent out. If you feel like you're missing out on critical communications from Eloqua, you can sign up to receive these emails from directly within the Eloqua platform.

To ensure you receive critical Eloqua support communications:

1. Navigate to Settings.
2. Click Users in the Users and Security area.
3. Find your name and right-click on the drop down and select Edit User Settings.
4. Scroll down to the bottom and within the Communication Preferences ensure that the