Form Processing Step: "Change Contact's Email Address"

Hello

I've not really used this function a great deal, however we're using it to engage less active contacts with non-work related email domains e.g. gmail, hotmail, mac.com etc.

We invite them to update their profile with their work email address. So far it's working and people are responding, however the form function is not working as a I expect it to.

My expectation is that e.g. [email protected] will reach the form and it would pre-populate with [email protected] and she's invited to share her work email address e.g. [email protected]