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Can we modify the footer in Engage email? — Cloud Customer Connect
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Can we modify the footer in Engage email?

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Hello All,

We have created Engage email templates in different languages to support various regions. But, all these emails are saved under a single email group that has a default footer in English (we have a simple footer included in Engage emails per requirement). And the respective language footer is configured in every email.

Now, the sales user is trying to clone (templates in different language) and make the required changes. But, the footer is in English as the new email reflects the settings from the Email group level and hence picks up the default footer.

Without creating additional email groups for each region (because, we may need to clone and save the templates again in this new group) and not having the footer within the email, is there a workaround for the same? Can someone share your insights please?

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