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How to change a CRM on demand integration in Eloqua to Oracle Cloud Service RightNow integration

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in Eloqua 2 comments

Hello,

My company switched from CRM on Demand to Oracle Cloud Service - RightNow.

My questions:

  1. Is there a way to disconnect the previous integration using the program builder option and integrating the new CRM via the program builder as well (Does the programm builder support the integration with RightNow)?
  2. If there is no option to disconnect, what will happen when the old CRM on demand will go offline? Can the Eloqua continue to function without this integration and maintaining its function as a campaign mailing system for the time being?

Thank you

Eyal

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