You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Unsubscribed + Hard Bounce = "Subscribed" in filters

Received Response
12
Views
1
Comments
in Eloqua 1 comment

I've been in touch with support and they've confirmed when an Eloqua contact is unsubscribed AND has hard bounced that their global subscription status appears as "subscribed" in filters/segments. They tell me changing the subscription status to "subscribed" and then back to "unsubscribed" fixes the bug.

Has anyone come across this issue in your instance? It's causing significant problems for us, especially with the CRM integration.

I assume adding extra program steps to unsubscribe, then subscribe, then unsubscribe wherever that is done is all we can do here?

I don't recall seeing a notification on this bug from Oracle, maybe this has been occurring since before I joined my current organization. It seems significant enough to warrant comms but maybe I just missed it.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!