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Multi-step campaign responses

in Eloqua 3 comments

Hi,

I have created several multi-step campaigns which sends an email on a sales persons behalf then waits several days between sending some follow-up emails. However I want to find a way to test if the contact has responded in the meantime to prevent sending the follow-up emails.

Our sales team are using Engage and tracking email replies to the contact so it should be as simple as doing a test 'If contact has some inbound email activity within the last 7 days', don't send a follow-up email. But this doesn't seem possible.

Does anyone have any experience?

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