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Eloqua Campaign - Clicked email step issue

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in Eloqua 3 comments

Hi everyone,

A quick question. Has anyone in the past had issues with the 'Clicked email' campaign step?

I have a multi-step campaign being activated soon and thought I'd test a few steps internally first. But we have noticed in testing that we've had many clickers of emails routed down a non-clicked path.

I have added a suitable 'Wait' step before the clicked email step, so to give enough time for testing clickers to click (1 hour), as I've also set the evaluation period in the 'clicked email?' step to 0. And I have checked that the emails' 'manage links' settings are all checked. So, I am at a loss as to why our clickers are being sent down a non-click path. I should also mention we tested using personal email addresses opened on personal devices, as well as work email addresses on work devices, so I don't think this is a company

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