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Missing letter in communication

Summary:

When "act as proxy" and going to communication one letter is not visible/available

Content (required):

Hello dear communauties,

We have a letter that is not visible when we go to communciation , select a worker ,in the the windows for select template.

The issue is appearing with the setup:

  • Statement delivery = “Centrally managed and stored”

But with the when we switch to Printed and delivered by managers

all letter are visible:

We would like to also have the letter highlight in green visible and accessible for admin ( there are no criteria)


In our test instance we have try to run the Process Workforce Compensation Change Statements for this specific letter but still the same issue.

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