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What is the role that enables the functionality of assigning SRs to both oneself and others? — Cloud Customer Connect
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What is the role that enables the functionality of assigning SRs to both oneself and others?

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Summary:

hy,

What is the role that enables the functionality to assign SRs to both self and others

whenever I remove the ORA_SVC_HR_SR_ADMINISTRATION role I can no longer "assign to me"SR to others.

But I can't give all the amministrator permissions I only need the specific privilege to "Assign to me" and "Assign SR to other Agent or SME"

thanks


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What is the role that enables the functionality to assign SRs to both self and others

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