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Learned Duration Statistical Data on Completed Tickets — Cloud Customer Connect
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Learned Duration Statistical Data on Completed Tickets

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edited Aug 2, 2023 6:15PM in Field Service 2 comments

Summary:

Would like the option to be able to include the Learned Duration field data into the Daily Extract download that occurs nightly.

Content (required):

I understand that currently activities have forecasted durations based on the durations that OFSC has learned in the field titled "Duration." When resources start/end these activities the duration becomes the actual, realistic duration necessary to complete the job also presented in the field titled "Duration" with the new updated value. My organization would like the option to retain/record the original forecasted learned duration on activities within OFSC. We download all completion data via our Daily Extract uploaded by our company's BI team into our reporting system but at this time the "Duration" field is only passing the actual duration required.

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