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SMS Gateway Integration with OFSC

in Field Service 2 comments

Hi All,

I would like to understand if a Middleware is mandatory to do an SMS Gateway Integration with OFSC?

The usecase I am looking at is to send Activity related Notifications and Reminders to Field Service Agents via SMS channel. I am okay with the Message Scenario triggers available out of the box.

So, can we directly connect a SMS Gateway by adding it as a Channel or would it require a Middleware like OIC, which connects to a SMS Gateway?

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