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I have not recieved the refund for the verification charge

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I tried to upgrade my account. It failed, but I was charged 93EUR. My card was suddently removed. I added it back and was charged 93EUR again, but this time instantly refunded.

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Since the second charge when adding the card back was instantly refunded, I don't think my bank is at fault for not refunding the first charge. I have waited for 7 days and the 93EUR charge is still listed as a pending charge in my bank account. Once again, I usually get refunds withing minutes. What can I do now?

tenancy: noahjoss

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